Tax-Free Conditions

Introduction

This page sets forth the conditions for tax-free purchases applicable to customers who receive products on or after November 1, 2026, provided by iEntEmerge inc. (hereinafter referred to as "the Company"), which handles product sales and tax-free procedures on TaxFreeOnline.jp.

For information regarding order cancellations, failure to collect products, product defects, or other order refunds, please refer to the "Cancellation Policy".

Important Notice

At TaxFreeOnline.jp, products are purchased at prices including consumption tax.

When you collect the products, we will check your passport or relevant documentation and process tax-free processing if you meet the conditions for tax-free purchasing. Subsequently, if Customs confirms upon your departure within 90 days from the purchase date that the purchased products are being taken out of Japan, the consumption tax amount minus a designated refund handling fee will be refunded.

If the conditions for tax-free purchasing cannot be verified when you collect the products, or if Customs confirmation cannot be obtained upon departure, the consumption tax amount will not be refunded.

In this document, "Purchase Date" refers to the date the products were collected at the Collection Point.

1. Eligibility for Tax-Free Purchases

Tax-free purchases on this service are available to individuals who meet all of the following conditions:

・ Non-Japanese nationals

・ Non-residents of Japan

・ Those who entered Japan under the status of residence of "Temporary Visitor," "Diplomat," or "Official"

・ Those whose date of entry into Japan was less than 6 months prior

・ Those who can present the original passport of the purchaser when collecting the products

・ Those whose status of residence and landing date can be verified via passport

・ The person who ordered the products and the person collecting the products at the Collection Point must be the same individual

This service does not support tax-free QR code verification via Visit Japan Web. Please bring your original passport when collecting the products.

If your passport lacks a landing permission stamp and we cannot verify your eligibility for tax-free purchases, we cannot process tax-free procedures. If you use an automated gate upon entry, please request a landing permission stamp from an immigration officer.

2. Eligible Purchase Amounts and Products

For each order on this service, the total tax-excluded amount of tax-free eligible products must be JPY 5,000 or more. If discounts such as coupons are applied, eligibility will be evaluated based on the tax-excluded amount after discounts. Orders under JPY 5,000 (tax-excluded) cannot be placed.

There are no upper purchase limits or special packaging requirements based on product type.

The following products are NOT eligible for tax exemption:

・ Gold or platinum bullion, gold coins, platinum coins, and other products excluded from tax exemption under laws and regulations

・ Non-taxable products under consumption tax law

・ Other products not eligible for tax-free sales under the Tax-Free Shop System

Products for which tax-free procedures have been processed must be taken out of Japan.

3. Tax-Free Procedures Upon Product Collection

Tax-free procedures will be conducted at the Collection Point when collecting the products.

The purchaser must personally present the following:

・ Original passport of the purchaser

・ Collection QR code

At the Collection Point, order details will be cross-referenced with the products using the collection QR code. In addition, the passport photo will be matched against the purchaser, and conditions such as status of residence and landing date will be verified.

Upon successful verification, the purchase record information required for tax-free processing will be transmitted in accordance with laws and regulations.

4. Cases Where Tax-Free Conditions Cannot Be Verified

If tax-free purchasing conditions cannot be verified when collecting the products for any of the following reasons, tax-free processing cannot be performed, and the consumption tax amount will not be refunded:

・ Failure to present a valid original passport

・ Inability to verify status of residence or landing date via passport

・ Holding a status of residence that does not qualify for tax-free purchases

・ Inability to confirm that the person collecting the products is the person who placed the order

・ Refusal of identity verification

・ Failure to cooperate with necessary verifications or provision of required information for tax-free procedures

・ Other failure to satisfy legal requirements or the tax-free purchasing conditions of this service

For handling order cancellations and failure to collect products, please check the "Cancellation Policy".

5. Customs Procedures Upon Departure

To receive a refund of the consumption tax amount, you must depart Japan within 90 days from the purchase date and undergo Customs confirmation at your airport or seaport of departure.

Please observe the following procedures upon departure:

・ Follow Customs instructions and present your passport and related documents

・ Present the purchased products if requested by Customs

・ If placing products in checked baggage, undergo Customs inspection before checking your luggage with the airline

・ Promptly carry the Customs-inspected products out of Japan

If even a single product included in the same tax-free transaction is missing, Customs confirmation cannot be granted for any products under that transaction, and the consumption tax amount will not be refunded.

If Customs confirmation is not obtained within 90 days from the purchase date, the consumption tax amount will not be refunded.

If products that have received Customs confirmation are not taken out of Japan, the consumption tax amount will be collected, and penalties may apply.

Note: The provisions of this section pertain to Customs verification upon departure and the refund of the consumption tax amount. They differ from the scope of order cancellations or order refunds.

6. Product Use and Consumption Within Japan

If food, beverages, pharmaceuticals, cosmetics, or any other products that are consumed through use are consumed in whole or in part within Japan, Customs confirmation cannot be obtained at departure, and the consumption tax amount will not be refunded.

For products other than these, even if used within Japan, they remain eligible for a refund as long as the products are ultimately taken out of Japan and verified by Customs.

Do not discard boxes, bags, packaging materials displaying model numbers, or other items necessary to identify the products until after departure. Please retain them in conditions as close to purchase as possible.

7. Consumption Tax Refund Method and Refund Handling Fees

After Customs verification upon departure is complete, the consumption tax amount will be refunded via the web refund service "J-TaxRefund".

After collecting your products, access J-TaxRefund using the QR code provided at the Collection Point or designated areas, and complete the necessary refund procedures.

J-TaxRefund requires account registration, identity authentication, and refund destination registration.

Before undergoing Customs inspection at departure, please check that your purchase history is displayed correctly on J-TaxRefund. If there are any errors or omissions, contact the designated support contact before departing.

Please complete the refund procedures indicated on J-TaxRefund within 180 days from the purchase date. Requests made after this period will not be eligible for a refund.

Refund Methods

You can choose from credit cards, QR code/payment apps, and other methods available on J-TaxRefund.

Please check J-TaxRefund for eligible refund methods and supported card brands.

The currency received and exchange rates applicable at the refund destination will follow the terms and conditions of the selected payment service provider.

Refund Handling Fees

When refunding the consumption tax amount, the following refund handling fees will be deducted from the eligible consumption tax amount:

・ Refund handling fee: 16.5% of the eligible consumption tax amount

・ Fractional processing: Amounts under JPY 1 resulting from fee calculations will be rounded down

・ Actual refund amount: The eligible consumption tax amount minus the refund handling fee

Refund processing times vary depending on the selected method and payment provider. You can check your refund status on J-TaxRefund.

Using J-TaxRefund requires agreement to the Terms of Service and Privacy Policy displayed on J-TaxRefund.

For inquiries regarding refund procedures, please use the chatbot on J-TaxRefund or contact:

J-TaxRefund Customer Support
support-jtaxrefund@jjtf.jp

Note: The refund of the consumption tax amount specified in this section is distinct from order price refunds due to cancellations, non-delivery, or other circumstances. For order price refunds, please check the "Cancellation Policy".

8. Other Important Notes

・ Restrictions apply to liquids, batteries, sprays, etc., in carry-on baggage on international flights. Please review guidelines from your airline and departure airport.

・ Bringing products into your destination country may be prohibited or restricted by local laws. Please check the customs and quarantine rules of your destination.

・ Customs procedures may take time. Please arrive at the airport or seaport with ample time to spare.

・ For failure to collect products, non-delivery, defective products, or other order refunds, please refer to the "Cancellation Policy".